Frequently Asked Questions
Career Centers & Job Training Questions
Who does Goodwill help?
What is a career center? Where do I find one?
Can anyone use a Goodwill career center?
What skills can I learn through your training programs?
Stores & Donation Centers Questions
Does Goodwill sell gift cards?
Who shops at Goodwill?
What are your store hours of operation?
Where is my nearest store?
How often does your store inventory change?
What is your Return Policy?
Does Goodwill do pick-ups?
What happens to the items I donate?
What does Goodwill accept as donations?
Can I claim an IRS deduction for items I’ve donated?
I dropped off items at a donation center. Can you tell me how much I can claim for an IRS deduction?
I lost/misplaced my donation receipt. What do I do?
What are your donation center hours of operation?
Where is my nearest donation center?
I really believe in the Goodwill mission. Can I donate money?
Does Goodwill repair items?
What happens to the donated items you can’t sell? Why won't you take all of the stuff I want to donate?
Can I donate a car?
How much of my donations goes toward your programs?
I’m a hiring employer. How can I hire one of your training graduates?
How can I volunteer?
My business/school would like to volunteer in a large group, do you have opportunities for us to help the community?
Is Goodwill a non-profit?
What does Goodwill do?
Does Goodwill conduct tours of its facility?
I would like a Goodwill representative to speak about the organization; is that possible?
Can I apply for a Goodwill job online?
Does Goodwill offer assistance to people in emergency situations?
Are all Goodwill’s the same?
How can I find out more about Goodwill?
How do I contact Goodwill?
1. Who does Goodwill help?
Everyone. Goodwill helps people who face various obstacles to employment. The obstacles include lack of work history; physical, mental and emotional disabilities; limited education; language barriers; criminal background; dependency on public assistance; corporate downsizing and other challenges that stand in the way to employment. Our services meet the training and placement services available to those who need them.
2. What is a career center? Where do I find one?
Goodwill operates Career Centers across North Georgia, some of which are conveniently located in the same space as our stores and donation centers. All Career Centers are open to the public and equipped with people and resources to help job seekers and micro-business owners. We have computers with Internet access, fax machines, photocopiers, telephones, and just about any other resource you might need for job search or business development.
3. Can anyone use a Goodwill career center?
Yes, any jobseeker or micro-entrepreneur can use the Goodwill Career Centers.
4. What skills can I learn through your training programs?
Our diverse training and employment services include job training through real work experience, job coaching, and continued support even after going to work. Our skills training focuses on some of the fastest growing industries including construction, forklift, floor technology, custodial and hospitality.
5. Does Goodwill sell gift cards?
Yes! We sell gift cards in various denominations. The gift cards expire five years after the date of purchase and can be used at any of the Goodwill of North Georgia stores. You can purchase them in our stores or online and there are no service charges.
6. Who shops at Goodwill?
Everyone! Treasure hunters, hobbyists, collectors, college kids, people looking to save money – whatever your reason, Goodwill is good for you.
7. What are your store hours of operation?
Our stores are open seven days a week for your convenience. In fact, we only close them twice a year – Thanksgiving Day and Christmas Day. Most store locations are open from 9am-8pm Monday through Friday and from 10am – 6pm on Sunday. Check the hours for your nearest store by using our Location Finder .
8. Where is my nearest store?
We have store locations across North Georgia and we’re adding more each year! Find the one nearest to you by using our Location Finder by simply entering your zip code.
9. How often does your store inventory change?
New merchandise is put on our sales floor every day. We receive thousands of donations every week, and we process them as quickly as possible in order to make them available for sale. No matter when you visit, Goodwill will always have something you are looking for!
10. What is your Return Policy?
We provide fitting rooms at all store locations and pre-test all electronics prior to putting them on the selling floor. If you have questions about an item you have recently purchased, please see the store manager at that location.
11. Does Goodwill do pick-ups?
We do not do pick-ups but we have more than 100 convenient locations across North Georgia where you can donate. Search for the one nearest to you using our Location Finder by entering your zip code. All of our donation centers are open seven days a week for your convenience.
12. What happens to the items I donate?
When you donate, you help put people to work. How? The items we collect are sorted, priced and sold in our stores. We use the money from the sale of these items to fund job training programs and employment services. Each year, we serve tens of thousands of individuals and help place them into good jobs. Thank you. You make a difference in the lives of so many of your North Georgia neighbors.
13. What does Goodwill accept as donations?
We accept clothing, shoes, accessories, books, furniture, small appliances, household items, CDs/videotapes/DVDs/records, linens, and sporting equipment. While we like to say we can accept almost anything, there are a few items we cannot accept.
14. Can I claim an IRS deduction for items I’ve donated?
Yes. Goodwill of North Georgia is a 501 (3) (c) nonprofit organization. According to the IRS, donated goods (in good, used condition or better) made to us are tax-deductible. We will provide you with a receipt once you’ve made a donation to keep for your tax records.
15. I dropped off items at a donation center. Can you tell me how much I can claim for an IRS deduction?
According to IRS regulations, a non-profit organization cannot provide a donor with the dollar value of an in-kind gift. There are many sources to locate reasonable values for your donations. One source is a free program from Intuit called "It's Deductible". You may also find this document helpful: Donation Valuation Guide.
Keep in mind that IRS Form 8283 is only required when an in-kind donation exceeds $500 fair market value. Should the fair market value of a single item, or group of similar items, exceed $5,000, you must provide a certified appraised value of the item and Goodwill will complete Part IV of Section B of IRS Form 8283.
16. I lost/misplaced my donation receipt. What do I do?
As long as you signed in and can recall the date you donated, we can help. Just contact us at firstname.lastname@example.org for more information.
17. What are your donation center hours of operation?
All of our donation centers are open seven days a week for your convenience. In fact, we only close them twice a year – Thanksgiving and Christmas Days. Most donation centers are open from 9am-8pm Monday through Friday and from 10 a.m. -6 p.m. on Sunday. You can check the hours for your nearest center on our Location Finder.
18. Where is my nearest donation center?
We have over 100 locations across North Georgia where you can donate. Find the one nearest to you by using our Location Finder.
19. I really believe in the Goodwill mission. Can I donate money?
Absolutely. You can make monetary donations directly from our website at Donations. Financial donations are also tax deductible. Be sure to print your receipt to keep for your tax records. We appreciate your support in helping us put people to work.
20. Does Goodwill repair items?
Goodwill used to have a training program that trained people to repair broken donations that were then sold. Our mission model has since changed. We no longer have that training program and are not equipped to repair items. We assess the quality of donations before placing them on the selling floor. We do not sell Items that are broken, torn or soiled.
21. What happens to the donated items you can’t sell? Why won't you take all of the stuff I want to donate?
Our goal is to be good stewards of your generosity. We have recycling programs that allows us to minimize our environmental footprint. We recycle items we cannot sell through qualified salvage dealers and through our DELL Reconnect computer recycling program. Last year, we recycled 3 million tons of computer equipment through DELL Reconnect.
22. Can I donate a car?
Goodwill does not accept cars as donations but contact the local United Way at 404-527-7200 to find out who does.
23. How much of my donations goes toward your programs?
The Better Business Bureau says that a good charity channels at least 60% of its revenue into mission-based services. At Goodwill of North Georgia, only 7.5-cents of every dollar we earn goes toward overhead. The remaining 92.5-cents goes toward our mission and furthering our business objectives.
24. I’m a hiring employer. How can I hire one of your training graduates?
Send an email to Career Services and one of our employment specialists will contact you within 24 hours.
25. How can I volunteer?
Goodwill offers volunteer opportunities in its Career Centers. To find out which locations and volunteer opportunities are available , please contact our Volunteer Department.
26. My business/school would like to volunteer in a large group, do you have opportunities for us to help the community?
Goodwill does not offer volunteer opportunities for groups but we do for individuals. For information about volunteer opportunities, please send an email to our Volunteer Department.
27. Is Goodwill a non-profit?
Yes. Goodwill of North Georgia is recognized as a 501(c)(3) non-profit organization by the Internal Revenue Service.
28. What does Goodwill do?
Goodwill provides training and employment services to help people find and keep jobs. Our mission services are funded by grants, financial donations, and revenue generated in our stores.
29. Does Goodwill conduct tours of its facility?
Yes, we encourage tours of our facility. If you’re a teacher planning a field trip or a business looking for a group volunteer project, we can plan a tour to help you learn more about our operations and mission services. Contact Marketing to get started.
30. I would like a Goodwill representative to speak about the organization; is that possible?
Yes, it is. Please call us at 404-420-9900.
31. Can I apply for a Goodwill job online?
Yes. Visit Jobs at Goodwill to find out which positions are currently available and to apply.
32. Does Goodwill offer assistance to people in emergency situations?
We are a non-profit organization that helps put people to work, but not a charity or a relief agency. If you or someone you know needs this type of assistance, please contact the local United Way office at 404-527-7200.
33. Are all Goodwill’s the same?
There are currently 165 Goodwill organizations in the U.S. and Canada with 14 Goodwill affiliated organizations in other countries around the world. Each Goodwill organization is independent and operates its own unique set of programs. Goodwill of North Georgia operates in 45 counties in the North Georgia region.
34. How can I find out more about Goodwill?
Visit About Us for more information about our agency or call us at 404-420-9900.
35. How do I contact Goodwill?
Visit Contact Us for more information.
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