Caitlin Garner was referred to Goodwill of North Georgia by Georgia Vocational Rehabilitation in early 2017. She participated in job readiness training and received job placement support to help her along the path to her achieving her career dreams.

Goodwill staff immediately noticed Caitlin’s genial nature and inherent penchant for customer service. When her training ended, she was quickly hired and started her first day as an associate at Goodwill’s Loganville store on May 3, 2017. 

For three years, Caitlin worked diligently as a store associate, and was cross-trained for roles in every department. When she entered the training program she shared, “I have some language processing and some academic challenges like counting money.”  Caitlin transferred to the Centerville store and went on to become one of its best cashiers and front-end associates.  Customers came in asking for her by name. Montisa Beck, the assistant store manager said, “When Caitlin is at the Donor Door, she works harder than the men on my team.”

In August 2020, Caitlin advocated for herself, reaching out to her GVRA counselor to request a change in her career path.  Expressing a desire to do something different, she enrolled in Goodwill’s Contact Center Specialist skills training program, and successfully completed the course in November 2020. With the assistance of Employment Specialist Nakya Marshall, in February 2021, Caitlin began the next chapter in her career as an e-commerce specialist in Goodwill’s e-commerce division.  She recently shared, “I love my new job.”

Throughout her Goodwill career, Caitlin has taken advantage of the resources and tools available to help her perform to her fullest potential. Her commitment to accountability and continuous improvement have allowed her to consistently grow and be successful in employment.