Shopping FAQs

Yes! You can purchase them in our stores or online and there are no service charges. The gift cards expire fives years after the date of purchase and can be used at any of the Goodwill of North Georgia stores. Upon purchasing a gift card online, you will receive you gift card in the mail within 5-7 business days.

Everyone! Treasure hunters, hobbyists, collectors, college students, people looking to save money – whatever your reason, Goodwill is good for you.

For your convenience, our stores are open seven days a week and we only close them twice a year – Thanksgiving Day and Christmas Day. Most store locations are open from 9am-8pm Monday through Friday and from 10am-8pm on Sunday. Check the hours for your nearest store by using our Location Finder.

New merchandise is put on our sales floor every day. We receive thousands of donations every week, and we process them as quickly as possible in order to make them available for sale. No matter when you visit, Goodwill will always have something you are looking for!

Effective January 22, 2023, we will fully implement a 14-day return policy for Apparel items only. Items must be returned to the location where they were purchased within 14 days. Guests must provide original receipt and tags must still be intact. Refunds will be given in the form of a gift card. All shoes, accessories, undergarments, housewares, electronics, furniture and new goods are excluded and cannot be returned for any reason.

We also encourage you to test electronics (we have electrical sockets at the back of each store).

If you have questions about an item you have recently purchased, please see the store manager at that location.