Working as a customer service representative, Veronica spent her days talking to clients and assisting them over the phone. While she enjoyed her job, she dreamed of branching out into a new career. However, without any experience and limited skills, she didn’t know how to make her dream a reality.  Fortunately, her partner told her about Goodwill’s Technology Career Program (TCP) and encouraged her to apply.

Veronica was hesitant to submit her application at first. With very little tech experience, she thought there was no way she would be accepted into the program. Unbeknowst to her, the purpose of Goodwill’s program is to work with individuals at all levels, from those with limited and basic skills to those with advanced skills and experience. The program is designed to meet individuals where they are and equip them with the digital knowledge and skills needed to succeed in today’s workforce.

Through her classes, Veronica learned SCRUM, how to code and ServiceNow. She even placed third place in her class’s coding competition! Best of all, after completing the program, Veronica was offered a full-time job at Accenture. Today Veronica is focused on continuing to learn and grow in her new career field of technology thanks to Goodwill Technology Career Program.

Learn more about Veronica’s journey and Goodwill’s Technology Careers Program here.